Privacy Policy

Effective Date: 1 January 2026

DIY Direct Base understands the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our website, services, and community platform, in accordance with Australian privacy laws.

1. Information We Collect

We collect personal information necessary for providing our services. This may include:

  • Personal Identifiers: Name, email address, postal address, phone number (if provided).
  • Account Information: Username, password, project preferences, skill levels.
  • Usage Data: Information about how you use our website, pages visited, time spent, interaction with content, and referral sources.
  • Communications: Records of your correspondence with us, such as support requests or feedback.

2. How We Use Your Information

Your information is used to:

  • Provide and maintain our website and services.
  • Personalise your experience and recommend relevant DIY projects or tools.
  • Communicate with you regarding your account, updates, and promotional offers (if you opt-in).
  • Improve our content, services, and user experience through analytics.
  • Respond to your inquiries and provide customer support.
  • Ensure the security and integrity of our platform.

3. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who assist us in operating our website or providing services (e.g., hosting, analytics).
  • Legal authorities if required by law or to protect our rights and safety.
  • Third parties with your explicit consent.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your prior consent.

4. Data Security

We implement robust security measures to protect your personal information from unauthorised access, use, or disclosure. This includes encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. You can control cookie preferences through your browser settings.

6. Your Rights

Under Australian privacy law, you have rights to:

  • Access your personal information held by us.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent for certain data processing activities.
  • Request deletion of your data, subject to legal obligations.

To exercise these rights, please contact us using the details provided on our contact page.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DIY Direct Base
85 King William Street, Adelaide SA 5000
Email: [email protected]
Phone: +61 8 7228 9100